POLICIES | Studio Viva

Our Policies

Group Classes

Classes are run in 4-week sessions. The sessions always start at the beginning of the month. Classes are 1 hour long unless otherwise indicated and are held on the same day of the week at the same time, for 4 consecutive weeks.
Class sizes depend on the size of the studio or ballroom we are teaching in. All classes are subject to cancellation if the minimum enrollment is not met.
No Partner? No Worries! You do not need a partner for our classes—we rotate partners during the class. In addition to dancing with a friend or mate, you’ll meet the other students and improve your lead and follow skills.
Please wear comfortable clothing and soft-soled shoes. Ladies may wear high heels. Leather sole shoes work best. If necessary, we will help you get dance shoes made for the type of dance you are learning.
Our group classes are progressive, and they run in 4-week sessions. Sessions generally begin at the beginning of each month. For Level 1 classes, you are encouraged to join in Week 1; however, you can still join in Week 2. After that, we recommend waiting for the next session to start, as you would have missed half of the classes for that session, and they are too far ahead.

Registration

We highly suggest pre-registration, as we do not have additional staff on premises to process in-person registrations, so these transactions will take away the instructor’s time from actually teaching.
Your registration will also ensure that classes meet the minimum registration threshold to run or, in the opposite scenario, that you secure a spot in the class before it is full (after that you will be placed on a waiting list).
Class registrations are final and non-refundable.
Class credits may be issued if students cancel registration before the start date of the class.
Class credits expire or must be redeemed (90 days) from the issued date.

Private Lessons

Lessons are scheduled at times when no group classes are in session. Lessons are available seven days a week as the studio’s schedule allows. If you are unable to make your pre-scheduled lesson appointment, please call to reschedule at least 24 hours prior to your scheduled time in order to avoid being charged for the lesson.

Security Policies

We respect your privacy and are committed to protecting it through our compliance with this privacy policy. This policy describes the types of information we may collect from you or that you may provide through our website and the Momence app, and any of their related products and services, and our practices for collecting, using, maintaining, protecting, and disclosing that information. It also describes the choices available to you regarding our use of your personal information and how you can access and update it.
Please click HERE to access the Policy.

Additional Policies

Schedule Changes: Classes are subject to cancellation due to low registration. Each student will be notified via email or phone call if that happens. To help avoid that situation, please register before the early registration deadline or at least drop us an email to let us know that you plan on attending a class.

Refunds: No refunds are offered if the students miss classes in the sessions they already started. You can make up the class you missed within the same session – please check with your instructor for the list of classes you can drop into for make-up (see more info below). If you cannot start your session, you can defer the start of your paid session for up to 90 days. If you cannot use the session you paid for, you may transfer it to someone else to be used within that time period. Please call if you would like to transfer your session to someone else. We do reserve the right to offer a refund to students with special circumstances.

Makeup Classes: If you miss a class (If you know you will miss one of the classes, you can purchase a Prorated Class pass) you may be able to make it up if there is a duplicate class in the same session. If there is no duplicate class, there is no option to make up the lost class. Missed classes cannot be made up in the subsequent session. (no roll-over)

Disclaimer

We reserve the right to change this policy at any time, at which time this page will be promptly updated. We cannot guarantee that there are no changes to class dates, times, locations, teachers, etc. If you want to be sure that you are up to date with the latest changes, we advise you to visit this page frequently or sign up for our newsletter. All information is posted merely for informational purposes.